Shipping

Dispatch and Delivery

We know you're excited to receive your new items so we aim to dispatch all items within 24 hours of placing your order.

For our UK customers, we ship via Fastway 48-hour tracked service. So, simply pop us a message with your order number and we will get back to you asap on where it is! 

If you're in Ireland, we've got you covered too. We ship via Fastways too, and you can expect your package to arrive within 2-3 days. Plus, no import duties because we ship directly so no hidden charges will apply!

And for our worldwide shoppers, don't worry, we've got your back too and will always accept your order, We always send your package tracked, so you can follow its journey to your doorstep. Shipping costs will be calculated at checkout, so you know exactly what you're paying. No surprises!

Returns

30 Days to Return

30 Days Return Policy

We understand that sometimes a purchase may not meet your expectations. To ensure your satisfaction, we offer a 30-day return policy on most items. If you wish to return a product, please adhere to the following guidelines:

  1. Eligibility: Items must be returned within 30 days of the delivery date. They should be in their original condition, unused, and in the original packaging.

  2. Return Process: To initiate a return, please contact our customer service team. Provide your order number and details of the item you wish to return. You will receive instructions on how to proceed.

  3. Refunds: Once we receive the returned item and confirm its condition, we will process your refund within 14 days. Refunds will be issued to the original payment method.

  4. Exclusions: Certain items may be non-returnable, including personalised goods, or items marked as final sale. Please consult our policy for full details.

  5. Return Shipping: Customers are responsible for the return shipping costs unless the item is faulty or incorrect. We advise using a trackable service to ensure your item arrives safely.

We strive to make your shopping experience as enjoyable as possible. Should you have any questions regarding our return policy, feel free to reach out to our customer service team for assistance.

Exchanges

If you are not satisfied with your purchase, whether it's due to the wrong color, scent, or simply not meeting your expectations, we do offer a hassle-free exchange. You can return the item in its original unused packaging, and we will exchange it for your preferred alternative. If there is a price difference, we can refund the extra amount or process an additional payment. Please note that the cost of return shipping is not covered by us, so you will be responsible for it.